HOW WILL MY ORDER SHIP?

We’ve carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item’s delivery options will be noted on its product page, as well as in the shopping cart.

ANY EXCEPTIONS I SHOULD BE AWARE OF?

Deliveries are not typically made on Saturdays or Sundays
We cannot ship to P.O. Boxes or Military APOs

If you live in a non-contiguous U.S. state or territory—in Alaska, Hawaii, Puerto Rico, or the U.S. Virgin Islands—additional fees or shipping restrictions may apply

SMALL PARCEL.

Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name, request, and tracking number.

Deliveries will be completed by UPS or FedEx. Available shipping options will be noted in your Shopping Cart, but generally include:
1-Day Shipping.

Your order will be promptly fulfilled and delivered within 1 business day.
2-Day Shipping.

Your order will be promptly fulfilled and delivered within 2 business days.
Please note: Orders placed outside the time frame listed beside your shipping option will be shipped the next day. Also, deliveries are not typically made on Saturdays or Sundays.

ECONOMY SHIPPING.

Please allow the full processing time required to ship from the supplier’s warehouse, plus 3-8 business days in transit for delivery.

GROUND SHIPPING.

Please allow the full processing time required to ship from the supplier’s warehouse, plus 1-7 business days in transit for delivery.

EXPEDITE SHIPPING.

Please allow the full processing time required to ship from the supplier’s warehouse, plus 2 business days in transit for delivery.

EXPRESS SHIPPING.

Please allow the full processing time required to ship from the supplier’s warehouse, plus 1 business day in transit for delivery.

SHIPPING TO ALASKA, HAWAII OR PUERTO RICO?

Enter your shipping zip code in your Shopping Cart to calculate additional fees/shipping restrictions.
Please note: Deliveries are not typically made on Saturdays or Sundays.

LARGE PARCEL.

We want to make sure your order gets to you safe and sound. For items that are too large or fragile to be delivered via UPS/FedEx, we partner with carriers specializing in the transportation and delivery of Large Parcel freight so you can be rest assured that your order is being handled with the utmost care from the moment it leaves the warehouse.
How it works:
1. Choose a delivery option for your Large Parcel item at checkout

Available delivery methods vary by item; all service options will be displayed in the shopping cart.
2. Your order gets picked up from the warehouse

We’ll send you a Ship Confirmation email to let you know your order is on its way.
3. Order is shipped to a Local Delivery Terminal

A Large Parcel carrier transports your order with care to a delivery professional in your area.
4. Delivery appointment scheduled

Upon arrival, the local terminal will contact you to schedule a delivery date and appointment window.
5. Day of Delivery: Welcome your new order home!

Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us for assistance.
Large Parcel Delivery Methods:

CURBSIDE (YOU UNLOAD).

This delivery method covers the essentials. A delivery truck will pull up to the curb outside of your home within your 4-hour appointment window. From there, you will be responsible for unloading the item(s) from the truck and any further transport beyond that point. We recommend asking a family member or friend for an extra hand.

Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrives at the local terminal.
Signature Required: Yes.
Packaging Removal Included: No.
Assembly Service Included: No.

CURBSIDE (WE UNLOAD).

A skilled delivery team will unload the item(s) from the delivery truck and lower it to the curb outside your home. You will be responsible for further transport beyond that point. We recommend asking a family member or friend for an extra hand.

Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.
Signature Required: Yes.
Packaging Removal Included: No.
Assembly Service Included: No.

OUTSIDE FRONT DOOR DROP-OFF.

Our Front Door Drop-Off service offers an extra set of hands. A skilled delivery team will unload the item(s) from the truck and take it to the first available dry area outside your home (front door, porch, or garage). You will then be responsible for further transport beyond that point.

Appointment Scheduling: You will be notified of your delivery date and 4-hour appointment window via email once your item(s) arrive at the local terminal. The delivery terminal’s contact information will be included in case you need to reschedule your delivery.

Signature Required: No. You are not required to be present to accept the delivery. Your item(s) will be left in the first available dry area, as long as the delivery team determines the area is safe and secure
Packaging Removal Included: No.
Assembly Service Included: No.

INSIDE HOME ENTRANCE DROP-OFF

Inside Home Entrance Drop-Off service takes your items even further. A skilled delivery team will bring the item(s) inside your home and place it in the immediate entryway.

Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrives at the local terminal.
Signature Required: Yes.
Packaging Removal Included: No.
Assembly Service Included: No.

ROOM OF CHOICE DELIVERY.

Our less-sweat method, the Room of Choice Delivery option features a skilled delivery team that will bring your item(s) inside, and place it in the room of your choosing.*

*Upstairs carrying limit of two flights of stairs (up to 15 steps each)

Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once their items arrive at the local terminal.
Signature Required: Yes.
Packaging Removal Included: No.
Assembly Service Included: No.

ROOM OF CHOICE DELIVERY & PACKAGING REMOVAL.

Our Room of Choice Delivery & Packaging Removal option features a skilled delivery team that will bring your item(s) inside, place it in the room of your choosing*, then remove and dispose of all packaging for your convenience.

*Upstairs carrying limit of two flights of stairs (up to 15 steps each)

Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.
Signature Required: Yes.
Packaging Removal Included: Yes.
Assembly Service Included: No.

ALL-INCLUSIVE DELIVERY & ASSEMBLY.

Our easiest, no-sweat method, All-Inclusive Delivery takes your item from delivery to assembly. A delivery team will bring your item(s) inside and place it in the room of your choice.* Packaging will be removed and disposed of, followed by basic assembly for your convenience.**

*Upstairs carrying limit of two flights of stairs (up to 15 steps each)

**Assembly includes light setup requiring basic tools, such as a screwdriver. Please note that the delivery team will not perform plumbing installation, electrical wiring, or services requiring the use of power tools.

Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.
Signature Required: Yes.
Packaging Removal Included: Yes.
Assembly Service Included: Yes.

WHEN WILL MY ORDER ARRIVE?

Every product on our site has an estimated Lead Time – the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Other items require a longer time (e.g. 2-4 weeks). Each product page on our site includes the estimated Lead Time, “Usually ships in ________ ,” to give you an idea how quickly your order will leave the warehouse.

For Small Parcel shipments within the United States, delivery usually takes between 1 and 6 business days (except for USPS which ships in 1-10 business days) after your order is picked up from the warehouse. For expedited services such as 3-day, 2nd Day or Next Day Air, your order’s travel time is locked in to the given speed you select after the item leaves the warehouse. You should remember that the estimated Lead Time still applies before the item ships out. Be sure to consult the product’s Lead Time before you order with expedited shipping, and call us if you have any questions or concerns.

For Large Parcel Curbside Deliveries, delivery usually takes between 3-6 business days from the time your items leave the warehouse (5-10 business days for Canadian shipments). For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us.

For Large Parcel Inside Deliveries, delivery usually takes 1-4 weeks from the time items leave the warehouse (4-6 weeks for Canadian shipments). Your order will travel through a nationwide network of professional moving companies who will handle your item(s) with the utmost care. You will be contacted for a delivery appointment when your order reaches the delivery agent. Although the items are handled carefully throughout transit, we require that our orders undergo a thorough inspection at the delivery agent to ensure your item is delivered in perfect condition.

For products that display ‘Arrives by Christmas’, DriftAway is not responsible for late shipments resulting from carrier delays or any other causes beyond our control.

TRACKING PACAKAGES.

Click on the “Track Packages” link in the Orders section on the Welcome page of My Account.
If you have more than one order that has shipped, select the specific order on the next page that you’d like to track items from. If the items you’d like to track have been shipped, the tracking information will be displayed for you here.

Go there now »
Free Shipping?

Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge shipping per item. This charge, if any, is indicated in your shopping cart and covers ground shipping within the contiguous United States (click here for information on international shipping costs). We won’t surprise you with any hidden charges or handling fees. The price you see in the shopping cart is the price you pay, with one exception: if you are shipping an order to California, Illinois, Kentucky, Massachusetts, New Jersey, New York, North Carolina, Texas, Utah, or any Canadian province, we are required to charge sales tax.

Beware of companies who mask their shipping charges and surprise you with prohibitive shipping and handling fees or oversize charges at the end of the checkout process. Make sure you know the total cost of your purchase when shopping around.

Please refer to the following chart to understand the specific shipping rates for items that fall under our Shipping Policy:
Order Amount.
Below $49 Approx $4.99 Standard Shipping Cost.
Above $49 Free Shipping Cost!

Exclusions: Certain products we offer do carry associated shipping charges either per item or per order amount. The total item shipping charges, if any, will be detailed in the shopping cart page prior to checkout.

Order Amount for promotional shipping doesn’t include, and offer doesn’t apply to, gift cards, bulk orders, applicable shipping charges, international fees, or sales tax. Shipping surcharge applies to AK, HI, and U.S. Territories. Some items have specific shipping charges and are not eligible towards the qualifying amount for the reduced shipping rates or free shipping. Other eligible item(s) in your cart at time of checkout will still count towards the qualifying total.

We keep it simple–our pricing is straightforward and all-inclusive, which saves you time and energy.
Shipping To Multiple Addresses

We want to save you time, so we offer you the ability to send products to more than one address within one order.

It is easy to send your order to multiple addresses. For each item you add to your Shopping Cart you can select a recipient. You can also change a recipient during Checkout. Simply enter an address for each recipient, or select an address from your Address Book.

You can even change the shipping address of an item after your order has been placed, by logging into My Account. To learn how to change a shipping address of an item or order, please see ” Changing My Shipping Address” under Making Changes To My Order. (Please note that unfortunately, we will be unable to change the address for any items that have already shipped out of the warehouse.)
International Shipping
International shipping outside of the United States

If you would like to have an order shipped outside the United States, please contact us directly.